Frequently Asked Questions

You've got questions - we've got answers. Browse our FAQs for information about our products, ordering, shipping, and more. If you can't find the answer you're looking for, don't hesitate to contact us.

Product Questions

CBD, or cannabidiol, is a compound found in hemp. Unlike THC, it doesn't have psychoactive effects, meaning it doesn't cause a "high." Research suggests that it may have a variety of health benefits.

Our CBD products cater to different needs and preferences. Our oils are great for direct consumption or adding to food and drinks, our gummies provide a tasty CBD treat, our capsules offer a tasteless, convenient option, and our topicals are designed for external application to the skin.

Ordering & Shipping Questions

Simply add your desired items to your cart and proceed to checkout. You can pay with credit/debit cards or other payment methods available at checkout.

We dispatch orders daily Mon-Fri (excluding bank holiday). All orders are delivered using royal mail, Hermes or DPD tracked service for £2.99 (Or free shipping) and should be received within 3-5 days of dispatch.

Currently, we only ship within the United Kingdom.

Returns & Refunds Questions

We offer a 14-day money-back guarantee. Please note that return shipping costs are the responsibility of the customer. For more information on returns check out our policy.

To initiate a return or refund, please contact our customer service team at hello@sunbearcbd.com.

If you didn't find the answer you were looking for, please reach out to our customer service team. We're always here to help!